Christian Home Services is a trusted residential HVAC, plumbing, and electrical provider serving the Southampton community and surrounding areas. We are a growing, people‑first organization built on integrity, craftsmanship, customer care, and a commitment to creating a workplace where team members thrive. As we expand, we’re looking for a strong operational leader who can uphold our standards, elevate our service delivery, and help guide the company through its next stage of growth.
Position Overview
We are seeking a proactive, relationship‑driven Operations Manager to oversee our daily operations and ensure our field teams deliver exceptional service with every visit. This leader will play a critical role in shaping company culture, enhancing customer experience, and driving operational excellence across all service divisions—HVAC, plumbing, and electrical.
If you excel at organizing people and processes, love building strong teams, and enjoy working in a fast‑paced home‑services environment, this is an opportunity to make a meaningful impact and grow with a company that values its people.
Key Responsibilities
Operational Leadership
- Oversee daily operations for HVAC, plumbing, and electrical service and installation teams
- Ensure jobs are scheduled efficiently and completed to company standards
- Analyze performance metrics and implement strategies for improved productivity and service delivery
- Partner with ownership to drive operational improvements and long‑term strategic goals
Team Management & Culture Building
- Lead, mentor, and support field technicians, dispatchers, and support staff
- Foster a positive, respectful, team‑oriented culture built on accountability and continuous improvement
- Facilitate training opportunities and help team members grow in skill, professionalism, and leadership
- Promote clear communication across departments to ensure alignment and collaboration
Customer Service Excellence
- Ensure customer service standards are consistently met or exceeded
- Support resolution of escalated customer concerns with professionalism and care
- Champion a "customer‑first" mentality across all departments
- Reinforce service processes that improve customer satisfaction and retention
Process, Safety & Compliance
- Maintain and refine standard operating procedures across service lines
- Oversee safety practices and ensure compliance with local codes and company policies
- Help manage inventory, vehicles, tools, and equipment for optimal readiness and cost efficiency
Qualifications
- 3–5+ years of leadership experience in home services (HVAC, plumbing, electrical, or similar)
- Strong understanding of residential service operations and technician workflows
- Excellent leadership, coaching, and communication skills
- Proven ability to improve operational performance, processes, and team culture
- Customer‑centric mindset with strong problem-solving skills
- Ability to thrive in a fast‑paced environment and manage multiple priorities simultaneously
- Valid driver’s license and clean driving record
What We Offer
- Competitive salary with leadership‑level incentives
- Health benefits package
- Paid time off and holidays
- Supportive, family‑oriented work environment
- Opportunities for professional growth and advancement
- A leadership role where your voice truly matters
Christian Home Services may conduct a pre-employment background check and drug test, subject to applicable law.
