Are you ready to take on a pivotal role in shaping the performance and success of our service technicians at Christian Home Services? As a Performance Coach, you will join our dynamic Coaching, Training & Development team, contributing to the growth and excellence that defines Christian's legacy. As a leader in residential home services for almost 100 years, we're committed to delivering top-tier service across the Philadelphia area. With over 150 dedicated employees and a culture of excellence, Christian is the perfect place to grow your career.
The Performance Coach plays a vital role in building and maintaining positive relationships with our service technicians. This field-based position focuses on daily ride-a-longs with service technicians, sales coaching, and process improvement. The position involves presenting at meetings, attending weekly departmental meetings, conducting online documentation reviews, and utilizing various communication methods to inspire and influence the performance of our team.
Essential Functions:
- Lead and mentor a team of service and sales professionals in the trades industry, including plumbing, heating, air conditioning, and electrical services
- Perform daily ride-a-longs with service technicians, emphasizing sales coaching and process improvement
- Research, organize, and enter essential performance data in support of the service divisions on a weekly basis
- Assist in the preparation and administration of various training programs
- Prepare and distribute training aids, including instructional material, videos, handouts, evaluation forms, and visual aids
- Responsible for the completion of technician curbside evaluation forms
- Provide constructive feedback to team members to enhance performance and productivity
- Provide reports to appropriate managers
Qualifications:
- Strong coaching and mentoring skills with the ability to inspire, motivate and teach in both a one on one and group settings
- Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships
- Proven track record of success in sales leadership roles within the trades industry
- Proficient with Internet and Integrated CRM Software, Excel, Word, and PowerPoint
- Goal and detail-oriented
- Highly organized and a multi-tasker
- Excellent time management skills
- Clean Driving record with the flexibility to travel within Maryland
What We Offer:
- Comprehensive training program to kickstart your career in the trades
- Competitive compensation and opportunities for advancement
- Medical, Dental, and Vision Insurance at little to no out of pocket cost
- Short-term disability and voluntary life insurance options
- Retirement savings plan with employer match
- Paid time off and holidays
- Employee discounts on company services
If you are a dynamic individual ready to make a significant impact on the success of our service technicians and contribute to Christian's continued growth, we invite you to join our team. Apply now and become a driving force in the residential home services business with Christian Home Services.
Christian Home Services may conduct a preemployment background check and drug test, subject to applicable law
